ITIL and ITSM books and pocket guides

Availability and Capacity Management in the Cloud

Collaborative Business Design

Collaborative Business Design: The Fundamentals

Enterprise Architecture - A Pocket Guide

ISO/IEC 38500: A pocket guide, second edition

IT for Business (IT4B) – From Genesis to Revolution

ITIL 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

ITIL Foundation Essentials – ITIL 4 Edition - The ultimate revision guide, second edition

Managing in a Service-Focused World

Pragmatic Application of Service Management, Second edition

Release and Deployment - An ITSM narrative

SIAM-MSI – An Introduction to Service Integration and Management-Multi-Sourcing Integration for IT Service Management

The Definitive Guide to IT Service Metrics

The ITSM Iron Triangle - Incidents, Changes and Problems

The Universal Service Desk (USD) – Implementing, controlling and improving service delivery